LS
Lynnwood S

1 reviews | Active since Jan 2017

07 Jun 2024, 15:56

Vox line cancellation

@fibre_vox , I cancelled my line but @vodacom fibre says the line is still active . @vodacom fibre requires a VC number for confirmation, but when I called your support they advise they don't work with VC number. I called @vumatel to assist and advise you should have a VC number

0
Replies (6)
Vox Telecom
Vox Telecom's reply07 Jun 2024, 16:24
Official
Good day LynnwoodThank you for your post.Kindly note that the details of your complaint has been sent to Cancellation  team for assistance.We will contact you directly to assist with the complaint.Kind Regards 
VOX
LS
Lynnwood S's update07 Jun 2024, 16:36
Reviewer Update
Please can you get the Vc number asap so my line can be activated. I have been trying since Tuesday
Vox Telecom
Vox Telecom's reply11 Jun 2024, 10:37
Official
Good day, Lynnwood 

Thank you for your patience whilst this matter was being investigated. 
Kindly note that we have received confirmation that VC number was provided.
Should you require any further assistance, please do not hesitate to contact us. 

Kind Regards, 
Vox 
LS
Lynnwood S's update11 Jun 2024, 15:49
Reviewer Update
Hi asper vodacom the line has still not been released
Vox Telecom
Vox Telecom's reply11 Jun 2024, 16:18
Official
Good day LynnwoodThank you for your post.Kindly note that the details of your complaint has been sent to Cancellation again   team for assistance.We will contact you directly to assist with the complaint.Kind Regards 
VOX
Vox Telecom
Vox Telecom's reply12 Jun 2024, 10:32
Official
Good day, Lynnwood

Thank you for your patience whilst this matter was being investigated.
 
Kindly note that we have received confirmation that the link has been released and is no longer with Vox. 

Please do let us know if there is anything else we can assist you with. 

Regards
Vox