Vox lies, cheats and *****s!!

This is in regards to Account no ********** . I had fibre with your company for a while and then I had subsequently cancelled the connection, with the final date of service being 31 December 2018 - ticket number VOX ********** . I recently received communication from your accounts department - Marlene van Heerden - around the fact that hardware is still outstanding and you want to charge me R 2783.68. I advised Marlene that this is due to internal problems as I had provided my address details (surprised that Vox didnt have them!) for the hardware to be collected - this was provided to Itumeleng Moloya and I had advised that the hardware can be collected any date after 14 Jan. Subsequent to this, I had been in touch with Vox once again due to the laziness and inefficiency of your employees as they didnt release the line and I couldnt sign up with another service provider. Even during this time, I had eluded to one of your staff members that your guys have not come and collected the hardware and I have been waiting for someone to contact me - I even provided my cell number to the person. However, still no contact. Marlene- the credit controller - emailed me and said that "We could not collect the hardware as the courier could not get hold of you, as the nr provided did not work. I do apologize for this. I have request for the hardware to be collected, and I have updated the correct contact nr. The ref for collection is VOX ********** 6. We will correct the account once the hardware is collected. I will send you an updated statement once done". Based on the email recieved - it was clear that the hardware will be picked up, the entry reversed on my statement, to be reflected to zero outstanding. Yet, surprisingly, today, Vox took the money out of my account through a debit order -

1.) I understand that I have given Vox authority for debit orders, but that would have ceased to exist on my last service day 2.) Why did the credit controller blatantly **** to me about settling when the intention wasnt really there to settle?

I demand the debit order to be immediately reversed as the email comms from your credit controller was crystal clear that the hardware will be collected. Funnily enough, again due to lethargy and inefficiency of your employees, no one has still contacted me for collection of the hardware!!