VOX Left me with a BOX of lemons

Very bad service by VOX. Vumatel was very quick and professional to do the fibre installation and a box in the house but I'm still waiting for activation by the service provider VOX for over a week. It doesn't matter that I paid over a week ago.....I still receive emails telling me to make a payment. You'd think sending proof of payment to the sales person who was helping me (Tiffany Perry), to accounts dept and to support staff would at least trigger some form of positive response but NAH! It doesn't help to have installation that's not activated. Very frustrating.

Tiffany the sales person is totally uninterested. She answers the phone like she's lying in her bed. I understand that most people are working from home for obvious reasons but honestly, it doesn't mean we have to lose our work ethic. I'm extremely disappointed. I'm considering canceling the deal altogether and looking for a different service provider.