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shantal B

1 reviews | Active since Oct 2011

21 Apr 2023, 08:47

Vox Leading **** Telecoms company

Yet again Vox I am disturbed by your pathetic service! I had to call 4 times this morning because the first *********** lady messed up my wifi settings when all I wanted to enquire on was why my 5ghz line was so slow. Whatever she changed has now kicked me off my global protect!!! I have been painstakingly trying to call back since her mess up and on tHe 3rd round waited to a point where my call went to your voicemail Can you seriously up your ****** game here! Endless issues with you guys! Worst telecoms company I have ever had to deal with!

0
Replies (2)
Vox Telecom
Vox Telecom's reply21 Apr 2023, 10:48
Official
Good day,   Shantal
 
Thank you for your review. 
 
Kindly note that the details of your query has been sent to the Support team to investigate and assist. 

We will provide feedback to  you soonest. 
 
 Kind Regards, 
 Vox 
Vox Telecom
Vox Telecom's reply26 Apr 2023, 10:49
Official
Good day ,  Shantal

Thank you for your patience whilst this matter was being investigated.
 
Kindly note that we have received confirmation that the connectivity issues were resolved after the support team assisted with the extenders
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 
Kind Regards,
Vox