Vox leadership and customer service is unsatisfactory!

Earlier this year, Vox was recommended to me by my brother and I went with it. I ordered a UPS and a fibre to home package subscriptions. I received the UPS in a short period of time and whilst the activation of the fibre took time - this did not make sense to pay a UPS subscription whilst my fibre installation and activation was still in progress. Despite many calls to cancel the UPS service until my fibre was up and running, I was sent from pillar to post every time I called the call centre and was told that there 2 different departments in Vox - evident that Vox works in silos and not for the benefit of the customer.

On 10 November I arrived from a business trip to find my home internet was down. I was told it was an outage. Each day I called and was told by Tuesday morning, 12 Nov. 4am it will be back on. Tuesday morning I call and ask why is the internet still down, they said they will log fault with Vumatel. During the course of the day Vumatel closes the request saying it's resolved - no explanation provided. This evening I arrive home to no internet - I follow up with Vox and eventually one smart agent tells me immediately that my line was cancelled which didn't make sense because my request for cancellation was for end of November due to moving to another apartment in the same complex.

I am disappointed with Vox - there's clearly lack of leadership and clear understanding of customers requests. There is an app but serves no value because there's no clear communication on the app portal.