VOX LAIRS, UNPROFESSIONAL AND *******S WHO REFUSE TO ACCEPT RESPONSIBILITY

I have been experiencing poor connection with my WIFI since November last year (2020)Since being busy with work I have not complained. Being that school is back and kids have to be home schooled sorting out my wifi has become priority. I have contacted VOX numerous times held on the line for hours. I have been told by the technical department they cannot assist I need to wait for the onsite department. Now if I don't have a technical problem then I don't know what I have. Long story short after refusing to put the phone down until I get a booking for someone to come out and check. I am told my walls are t thick and my kettle is interfering with my connection. Since installing in 2019, I have not changed houses, thickened my walls or bought a new kettle. VOX CANNOT MAKE ME UNDERSTAND HOW THIS CAN HAPPEN AFTER 2 YEARS OF USING THEM AS A SERVICE PROVIDER THAT I HAVE THESE ISSUES NOW. ALL THEY CAN SAY IS MOVE IT TO ANOTHER ROOM OR GET AN EXTENDER BOTH WILL COST R 2000.00 YOU CHOOSE. I AM DISGUSTED IN VOX. I PAY EVERY MONTH INCLUDING THE MONTHS WITH THESE ISSUES FOR A SERVICE I AM NOT GETTING AND NO ONE CAN ASSIST WITH A LOGICAL ANSWER AS TO WHAT THE ISSUE IS. THAT BOTH MY NEIGHBOR AND I HAVE …... HOW WILL MY KETTLE SUDDENLY MESS WITH MY SIGNAL .LOOKING FORWARD TO ANOTHER RESPONSE OF LIES FROM YOU, TELLING ME IT IS NOT YOUR RESPONSIBILITY AND TRYING TO GET MORE MONEY OUT OF ME.VOX