Vox lack of customer service

the lack of service from Vox is beyond me. i was without internet for ten days in January, another seventeen days in February, and they still expect me to pay a full month service fee. Servises was immediatly suspended. Wrote an email stating my dissatisfaction, no reply, no phone call, nothing. during our downtime we called them everyday, holding on for endless times. the amount of data and airtime spend is not a concern for them. Vox telecoms has the worst customer service i have dealt with, ever!! How can i expected to pay for a sevice or the lack threre off.