VOX lack of communication and service. :(

Been with Vox (on Frogfoot) for three months now. Account set on Debit-order, first two months went of fine as scheduled (Mandate approved on app and portal), then suddenly services suspended on the 16th of the month. Logged call and no reply. Phoned twice on separate occasions, waited approx 17 minutes, as the rep answered, calls conveniently drops. Eventually got hold of someone and they informed that payment was not made. We asked if we can send through proof that there was more than enough money for anything to go through, so a debit was never sent. Services suspended with notification of intent, apologies or any pro-active service to settle the matter or reinstate service. Working from home and kids homeschooling out the window. Account department does not answer. Pathetic!! Shopping around.