Vox keeps on ******** me

I requested a downgrade via email on the 18th of February I don’t understand why am I still being charged for services I requested to be downgraded 4 months ago. On the 18th of February I Vox via email to downgrade from 20/20mbps to 10/10mbps but they never entertained my request and continued billing me a high amount that I could not afford. I called to enquirer they said their team leader will call me but he never did.

They did not entertain my request to downgrade my service from 20/20 to 10/10 and they kept the 20/20 running. Their urgent called me in April asking why am I not paying I told that I’m waiting for a downgrade and he said he said he get back to me but he never did. Instead they continued to bill me an amount can’t afford.

They first ****med me by billing me higher than the service I was receiving and then you continue to force me to use the Service I did not want to continue using.I shave not used their internet since March 24 2020. When I call they say they will get back to me but they never do. I sent an email asking to downgrade in February It’s May today they never entertain that email. I refuse to pay for services I did not request nor did I use. Please help me get to the bottom of this.