VOX just the worst service provider!!

Vox is the worst service provider, it has been my displeasure dealing with them and their service continues to just get worse! A simple review of their social media pages or this page and you will find numerous unhappy customers like me, with the same complaints.

On the 10th of March I logged a call regarding my line that went down. None of the technicians knew what the issue was and could not resolve until the 16th of March, when a Vumatel technician came though and advised them that the issue lay on the side of Vox. I then received a call from Mpho on the 16th to say that the technician will be out on that day, should the router need replacing there will be a charge of approximately R1300. I enquired twice whether there were any other charges and she advised it was just that charge. On the 17th we receive a notice that the line has been suspended as I was billed for R2394 for a call out fee as well as a new router, dated the 1st of March. How do they back date accounts I have no idea. They claim that the job card was signed. My husband signed the job card and was not advised of any charges just that it was to say the router was replace. The technicians and on site team will lie just to cover their backs. I call and try and resolve and the accounts puts me through to the technicians who are never available. I call several times nothing. I try to cancel my line and get told that they cannot as another department deals with the cancellations.

Now 3 months later I cannot move to Afrihost, my line is being held hostage I have spoken to numerous individuals the latest being Enid Ramsey the service delivery manager. She now says to me that I am not being held hostage I must pay for May and June and then I shall be released from Vox....How is that not the very definition of being held hostage.

My bill was paid on the 5th of March and then received almost no service for March. Then on the 31st of March my bill was paid for April and I have received zero service, but VOX is happy to take my money and not provide a service, not answer their calls etc. Just come up with excuses and ****** more and more money from their customers. They now insist that I pay R3839.57 for the router, call out and May and June fees. before they will release my line.

A bunch of clowns who work in Silos. Never answer their phones and are happy to just ****** money from their customers and not provide a service.