Vox just cancel my Line

Worst experience. 2 weeks later I am still being charged for Internet that I don't have. Vox has promised me 3 times now I will have internet and still nothing. I am losing money firstly from paying for things like emails scans etc. The person that would've rent my outside room as a home office cannot do this because I have no internet. In the meanwhile I have lost a gaming account aswell because of Vox. Now when I want to cancel my service which I still have not even used I'm also not allowed to cancel it because I have to pay massive cancelation fee for the lack of service on your Side. I was under the impression not contract binded yet here we are Vox doesn't want to cancel and I don't trust Vox anymore now I have to suffer.