VOX Joins the MAFIA. ******ion added to the absolutely Zero service.

Vox sent me an invoice last month for my fibre service as well as VOIP Voice for R 836.01. I paid the R 836.01 on the 29th of Feb 2024. They also send me a statement which shows additional amount of of R 195.00.

I rep**** asking what this charge was for as it does not appear on my account. I do not know if it is correct or if someone made a mistake. I get absolutely zero response. I then receive an email warning that my account will be suspended. I sent another email asking what charge is for. If it is legitimate, I can pay it. If it is an error I will not. Once again, zero response. This morning I wake up and I have no service. I contact support and after spending a lot of time going through the stupid WhatAPP system, I am informed that my account has been suspended. Since 6 am, I have been trying to get to the bottom of this but it appears that as mere clients, we are not allowed to question charges. We must only pay whatever VOX says you must pay. I had a full day of meetings planned today, some international but instead I spend my time trying to explain to VOX that I am entitled to ask what additional charges are for. They seem to think the fact that they have charged me is enough to prove that I owe them the money. It is not at all possible that someone made a mistake. I am really concerned where we are headed with these “Automated systems” which really goes wrong if anything out of the ordinary happens. Your systems are now so *****ed up that it is impossible to get any assistance unless you are prepared to spend a day navigating your WhatsAPP app (where none of the departments talk to each other so you have to repeat yourself 10 times), or complain on the social media pages. I complained on VOX’s Facebook page but they now delete all negative posts. It is more important to hide negative posts or reviews than it is to sort out a client’s issues. There are however many other platforms to make people aware of how much VOX cares. VOX, I paid the full invoice amount, including the 01 cent. Please restore my services and accept that we live in a free country. Paying clients are allowed to query additional charges. If you can explain that it was not a mistake, I will pay, PS: Please add “The Company that refuses to communicate with their customers" to your logo It is the right thing to do. The customer does not matter.