WG
Wilhelm G

1 reviews | Active since Oct 2022

05 Mar 2024, 06:01

Vox iss the worst ISP I have dealt with

I formally cancelled the service of Vox at the end of January, beginning February 2024. I have also requested my account be transferred to a new owner meaning Vox won't really lose a client. They don't respond to any of my emails except 1 which wasn't answered after that and now a month later I am threatened by them that my account is now going to be handed over and that it has been cancelled due to non-payment which is not the case so they are trying to deceive their customers.

Now they issued another invoice for the new month but I have cancelled so will not pay for the new month. This is the worst service ever and I recommend looking for an ISP elsewhere who actually cares about their customers. I went over to another ISP who responded to every query. I will never use or recommend Vox to anyone.

0
Replies (2)
Vox Telecom
Vox Telecom's reply05 Mar 2024, 08:48
Official
Good day ,Wilhelm G

 Thank you for the review.
   
We received your complaint via our company complaint platform.
This has been escalated , We will investigate the matter and provide feedback to you soonest.
  
 Regards 
 Vox
Vox Telecom
Vox Telecom's reply08 Mar 2024, 13:28
Official
Good day, Wilhelm G
 
 Thank and the outcome thereof. you for your patience whilst this matter was being investigated. 
 Kindly note that we have received confirmation that the debtors team has made contact and assisted accordingly. 

 Should you require any further assistance, please do not hesitate to contact us on *** or email *** 

 Kind Regards, 
 Vox