VOX ISP migration

The migration away from Vox as internet service provider is unacceptable.

Vox cancellation policy requires cancellation to be on the first of a month. The new ISP cannot provision the line until Vox releases it. Vox cancels the service which means no fibre at home, but sits on the release which means the new ISP cannot start their work. I have been contacting Vox and are being sent from one extension to the next. Try and work from home with this nonsense.

Vox, please listen to your IVR and decide if you are the leading service provider as you claim to be. Having a retention strategy is one thing, but this is going too far.