VOX ISP ADMINISTRATION TURNS AWAY CLIENTS

How’s this for service and ensuring as ISP that maintain your client base . In the RSA - ISP competitive environment !!!! Our situation - We have Vox as our ISP and until just recently been very happy with their service , so much so had planned to use them again at our new home and having convinced our two Niebour’s to use them as well , in other words a happy customer ….. UNTIL , Having sold our house the buyer wants to take over the service , so it’s a seem less transition and he has internet from day of occupation , on our refrence ) so phoned Vox help desk to enquire if and how can be done ….and was told it’s easy to do, merely do a letter of session drafted and witnessed at police station , send copies of IDs etc ( Rica requirement ) - they will ten transfer to new owner once he signs account transfer doc … SO, I thought very organized - buyer and myself happy and VOX should be too, as they maintain for another 20 years+ paying customer!!! Rather than him choosing alternate ISP ( good business model I would think !!! ) HOWEVER , since the initial contact and a Vox account executive involvement ( who does not respond to emails and can be abrupt ) it’s become a nightmare , quagmire of errors on VOX ADMINISTRATION SIDE , to such an extent that we are now looking for an alternate ISP for the new premises we are going to …our purchaser is is now talking with his existing ISP as to how long it will take to set up at our house we sold to him a new service, and the only LOSSER IS VOX TELKOM , due to weakness of thier admin . My thought process indicates there must be thousands of South Africans changing houses every month with existing internet providers in place - so you would think the relevant ISP would streamline -making sure the incoming owner takes over and uses their service ( no loss in installation costs etc ) just a simple transfer of ownership, and transfer of billing , system made easy to ensure as ISP you MAINTAIN your footprint - client base!!! No brainer from a business perspective …. BUT NOT THE CASE IN Vox case….it’s road block one after another , even today Vox suggested we cancel our service ( simple ) and the buyer apply for a new installation - his answer when I told him what they said , if that’s the case he going with Afrihost his previous ISP …. Crazy business world !!!