VOX is useless - Do not use them

I would never recommend Vox to anyone, they are absolutely useless. My first issue was when they increased the line speed, but did not actually increase it, so I informed them of this. They connected to the router and messed it up. For three weeks I told them there was an issue with the router, before they finally sent someone out and replaced it - they refused to credit my account, even though it was their fault. The fibre line is often down, or the speeds are slow.

I have now cancelled my line, 2 months ago, 1 Dec was the first day of de-activation. 18 days later, they keep saying that the line has been released, however Openserve keep informing that it has not been released by VOX. I keep asking for a screenshot that can be presented to Openserve to show that this was cancelled on the Openserve portal, but they keep ignoring my requests. Their router was returned on the 1st Dec, which they have already confirmed has been received, there is nothing outstanding from my end, yet I still wait. Pathetic service.