AS
Andre S
1 reviews | Active since Aug 2013
05 Nov 2024, 13:17
Vox is useless
Last week Tuesday we had an outage in Sasolburg, so after 3 days outage was resolved, BUT my link apparently didn't restore. So after a lot of messages and calls i could finally log a ticket on Saturday, I was surprised someone came Saturday, BUT to may dismay they were not qualified to fix what was wrong. Sunday nobody came, I thought well it's Sunday, it's fine, Monday came, 2 teams pitch again none of those 4 people were qualified to fix what was wrong. Thruth to be told, i am not sure if anyone at Vox is qualified. It's Tuesday today, a week that i have not had Wifi ( I am extremely ****ed) Again today i asked on FB Vox customer service, nicely what the progress was on this as I saw that they AGAIN had an outage in Sasolburg , as i dont receive any useable feedback, guess what VoX BLOCKED ME COMPLETELY. Now that made me see red. All i want is answers as to WHEN my line will be fixed and when i can expect my refund, I have logged a ticket, they dont even update the ticket. Acc ***
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
05 Nov 2024, 13:59Good day ,Andre
Thank you for your review.
We have received confirmation from our Support team that the matter has been escalated to the Network Provider for assistance. We will provide feedback to you via the initial request logged.
The Support team has confirmed that they have been in contact with you to provide the feedback too.
Kind Regards,
Vox
Thank you for your review.
We have received confirmation from our Support team that the matter has been escalated to the Network Provider for assistance. We will provide feedback to you via the initial request logged.
The Support team has confirmed that they have been in contact with you to provide the feedback too.
Kind Regards,
Vox
Vox Telecom's reply05 Nov 2024, 13:59
Official
Good day ,Andre
Thank you for your review.
We have received confirmation from our Support team that the matter has been escalated to the Network Provider for assistance. We will provide feedback to you via the initial request logged.
The Support team has confirmed that they have been in contact with you to provide the feedback too.
Kind Regards,
Vox
Thank you for your review.
We have received confirmation from our Support team that the matter has been escalated to the Network Provider for assistance. We will provide feedback to you via the initial request logged.
The Support team has confirmed that they have been in contact with you to provide the feedback too.
Kind Regards,
Vox
AS
Andre S's updateReviewer Update
06 Nov 2024, 11:51Good day, I was contacted yesterday at 14h44 by a very nice and helpfull man (can not remember his name) he assured me this was esculated, he followed up this morning again on if someone was here ( which to my answer was NO) Its almost 12h00, again half of the day is gone. I assume that my wifi will not be repaired today. As EOB is 16h30. So AGAIN I need to buy data to do my job. I am being reminded that I need to pay my bill it's due, otherwise i will be suspended, BUT how can I pay for a service that I can not enjoy. When will this be resolved, please? Side note - I did request a refund for these days that I dont have wifi, because I am loosing money on buying continous data, If i lose money, I feel it's only fair that Vox should to, I hope to expect a refund note before end of week. Thanks
AS
Andre S's update06 Nov 2024, 11:51
Reviewer Update
Good day, I was contacted yesterday at 14h44 by a very nice and helpfull man (can not remember his name) he assured me this was esculated, he followed up this morning again on if someone was here ( which to my answer was NO) Its almost 12h00, again half of the day is gone. I assume that my wifi will not be repaired today. As EOB is 16h30. So AGAIN I need to buy data to do my job. I am being reminded that I need to pay my bill it's due, otherwise i will be suspended, BUT how can I pay for a service that I can not enjoy. When will this be resolved, please? Side note - I did request a refund for these days that I dont have wifi, because I am loosing money on buying continous data, If i lose money, I feel it's only fair that Vox should to, I hope to expect a refund note before end of week. Thanks
AS
Andre S's updateReviewer Update
06 Nov 2024, 13:18Good day, my issue was resolved, my wifi was fixed. I have to guve my thanks to William Dowry, he kept his cool with me, and helped me exceptionally. His service is defnitely a 5star rating. BUT I really have to say customer care on Facebook and WhatsApp, well those people defnitely are the WORST in SA. They only know ome response - we are waiting for feedback- that's it. Again thank you to William Dowry, you are an asset to your company.
AS
Andre S's update06 Nov 2024, 13:18
Reviewer Update
Good day, my issue was resolved, my wifi was fixed. I have to guve my thanks to William Dowry, he kept his cool with me, and helped me exceptionally. His service is defnitely a 5star rating. BUT I really have to say customer care on Facebook and WhatsApp, well those people defnitely are the WORST in SA. They only know ome response - we are waiting for feedback- that's it. Again thank you to William Dowry, you are an asset to your company.
Vox Telecom's replyOfficial
06 Nov 2024, 13:23Good day, Andre
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumetel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumetel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply06 Nov 2024, 13:23
Official
Good day, Andre
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumetel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumetel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox