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MR
Murendeni R

1 reviews | Active since Jul 2018

14 Nov 2022, 14:42

Vox is unreliable

If only we had an option to not give it a star. Vox recently took over from SADV at our complex, ever since the migration it has been problems after problems. At first it was SSO issues where i could not work because authenticators were blocked from their IP addresses, that took almost a week to resolve.

After that it was a new issue, where internet drops every 30-45 mins. I logged an incident but it was closed without it being resolved or any feedback from VOX, i still do not know what the issue was

0
Replies (3)
Vox Telecom
Vox Telecom's reply14 Nov 2022, 15:41
Official
Good day, Murendeni R

 Thank you for your review. 
 
 Kindly note that the details of your query has been sent to the Support team to investigate and assist. 
 
 We will provide feedback to  you soonest. 
 
 Kind Regards, 
 Vox 
Vox Telecom
Vox Telecom's reply17 Nov 2022, 11:28
Official
Good day,  Murendeni R
  
 Thank you for your patience whilst this matter was being investigated. 
 
 Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved after the router installation.
 
 Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 
 Kind Regards, 
 Vox
MR
Murendeni R's update26 Nov 2022, 08:51
Reviewer Update
The router was delivered but this has made matters worse, the internet range is now shorter and we are always losing connectivity on a daily basis.

I have since logged a few tickets since that day but the issue still persists.

The migration has not done any justice to our internet connectivity