AA
Aurelia A

1 reviews | Active since Jul 2021

06 Jul 2021, 14:18

Vox is unreasonable and expensive

I first got a deal that was meant to be first 2 months free. It took them close to 2 months to finally activate the wifi and I ended up paying after the first month. I moved out and canceled subscription and they expect me to pay over R2500 for cancellation fees and for July even though I’ve already moved out and won’t be using it. It says month-to-month contract but this is not month to month. It’s terrible service and ****************. They didn’t even install a new router they used the one already on the premises. I wouldn’t recommend vox.

0
Replies (2)
Vox Telecom
Vox Telecom's reply06 Jul 2021, 15:46
Official
Good day,   Aurelia A
 
Thank you for your post. 

Kindly note that we have escalated your complaint to the Account Management team for assistance. 

 We will investigate the matter and provide feedback to you soonest. 

 Kind Regards, 
 Vox 

Vox Telecom
Vox Telecom's reply09 Jul 2021, 09:22
Official
Good day,  Aurelia A

Thank you for your patience whilst this matter was being investigated. 

Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute. 

Should you require any further assistance, please do not hesitate to contact us. 

 Kind Regards, 
Vox