JVdS
John Van der Sandt
1 reviews | Active since Jun 2023
18 Jun 2024, 12:56
VOX is Unless and would not recommend them
Terrible terrible, they increased my account for R749 to R1149 it is impossible to get any assistance via their call center or WhatsApp line. I would not recommend anyone go to VOX.
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
18 Jun 2024, 13:28Good day John,
We do have confirmation that you have been advised on the increase amount of your package. Nevertheless, we have escalated the above for the accounts team to advise you once more.
Kind regards,
Vox
We do have confirmation that you have been advised on the increase amount of your package. Nevertheless, we have escalated the above for the accounts team to advise you once more.
Kind regards,
Vox
Vox Telecom's reply18 Jun 2024, 13:28
Official
Good day John,
We do have confirmation that you have been advised on the increase amount of your package. Nevertheless, we have escalated the above for the accounts team to advise you once more.
Kind regards,
Vox
We do have confirmation that you have been advised on the increase amount of your package. Nevertheless, we have escalated the above for the accounts team to advise you once more.
Kind regards,
Vox
JVdS
John Van der Sandt's updateReviewer Update
18 Jun 2024, 13:59Yes thank you i have been contacted, I am not however happy as the blame has been shifted to Vumatel saying that Vuma Tel increased the the line costs, my link was upgraded from a 100meg to 200meg how is this Vuma tel.
Thank you for the feedback and will wait for feedback from account and in the meantime look for a different service provider.
Thank you for the feedback and will wait for feedback from account and in the meantime look for a different service provider.
JVdS
John Van der Sandt's update18 Jun 2024, 13:59
Reviewer Update
Yes thank you i have been contacted, I am not however happy as the blame has been shifted to Vumatel saying that Vuma Tel increased the the line costs, my link was upgraded from a 100meg to 200meg how is this Vuma tel.
Thank you for the feedback and will wait for feedback from account and in the meantime look for a different service provider.
Thank you for the feedback and will wait for feedback from account and in the meantime look for a different service provider.
Vox Telecom's replyOfficial
18 Jun 2024, 14:26Hi John,
The above has been noted , the sales team will be in contact with you to advise further.
The above has been noted , the sales team will be in contact with you to advise further.
Vox Telecom's reply18 Jun 2024, 14:26
Official
Hi John,
The above has been noted , the sales team will be in contact with you to advise further.
The above has been noted , the sales team will be in contact with you to advise further.
Vox Telecom's replyOfficial
19 Jun 2024, 07:14Good day John V,
Thank you for your patience while this matter was being attended to.
We have received confirmation that you have been advised of the price increase, assisted by sales and your speeds have been corrected by the support team.
Should you require further assistance, please reach out to us on *** or email ***
Kind regards,
Vox
Thank you for your patience while this matter was being attended to.
We have received confirmation that you have been advised of the price increase, assisted by sales and your speeds have been corrected by the support team.
Should you require further assistance, please reach out to us on *** or email ***
Kind regards,
Vox
Vox Telecom's reply19 Jun 2024, 07:14
Official
Good day John V,
Thank you for your patience while this matter was being attended to.
We have received confirmation that you have been advised of the price increase, assisted by sales and your speeds have been corrected by the support team.
Should you require further assistance, please reach out to us on *** or email ***
Kind regards,
Vox
Thank you for your patience while this matter was being attended to.
We have received confirmation that you have been advised of the price increase, assisted by sales and your speeds have been corrected by the support team.
Should you require further assistance, please reach out to us on *** or email ***
Kind regards,
Vox