VOX IS UNBELIEVABLE!!!

Good Day You have failed to provide where the couriers arranged to collect on that said date and any following thereafter. You have failed to provide where you as my provider called me the client to confirm or request why the collection was not successful. I want my account cancelled with immediate effect, as Vox cannot get my account correct firstly with the whole move over. Then when inquiring over my chats for my account, your offices get my account confused with my LTE request to be closed. Clearly VOX does not know what they are doing and THIRDLY has Vox failed to put a manager in contact with me as per my request on Tuesday and that it still took 24 hours for someone at least to have the courtesy to contact me. The box that is in question was left at the old house which I had advised then already in OCTOBER I am moving. When enquiring why could the box that is a movable plug be taken with me said that it has to be cancelled and a new contract which makes absolutely no sense. Yet I went forth and did as your offices advised. Only taking a month to resolve my installation, confusion of cancelling my account. Vox has woken up 5 MONTHS LATER oh oops you never returned the equipment. Now it is on MY EXPENSE to go hopefully get it returned where I left it as VOX ADVISED. and if not I am not expected to pay R 1999.00 for this error of VOX!!!!! The service is absolutely SHOCKING!!!!