MB
Marene B

1 reviews | Active since Aug 2019

29 May 2023, 09:59

Vox is the worst wifi provider ever!! 6 months later and i still sit with the same problem but *** don they take your money

It is the wors wifi network ! My signal keeps dipping if i report it to comster service they open j ticket and the next day the ticket is close because the probleme has been solved!! Its been 6 months that the problem is there but i have to pay a lot of money!! And if you do not pay a month because you did not have wifi for that month because of the problem they cut of your wifi!! Its terrible that thay can not even try to help n customer but they want ower money!!!

0
Replies (2)
Vox Telecom
Vox Telecom's reply29 May 2023, 10:32
Official
Good day, Marene

 Thank you for your review.
 
Kindly note that the details of your query has been sent to the Support team to assist.
 
As per outage notification, sent to you per SMS - 28/May/2023 14:41
Vox outage Notice: Frogfoot Fibre Services FTTH.Bloemfontein.
Customers may experience problems with intermittent connectivity.

 Fault has been escalated to Frogfoot for investigation. Further feedback to follow.

This is not just affecting your link specifically but Linked to an outage in your area.

We will provide feedback to  you soonest. 

 Kind Regards, 
Vox 
Vox Telecom
Vox Telecom's reply31 May 2023, 08:06
Official
Good day, Marene
 
Thank you for your patience whilst this matter was being investigated.
 
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
 
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
 

Kind Regards, 
Vox