MB
Melisha B

1 reviews | Active since Apr 2018

07 Jan 2023, 16:37

Vox is the worst thing that ever happened to SADV clients

This was the last straw. No connection once again. Been having problems since Vox took over from SADV. I've been calling Vox none stop. Every time the same storie, no connection internet down etc. Having to repeat myself to their unprofessional unfriendly staff. How I wish their CEO can take a minute to listen to my calls. Everyday having to explain myself. Now the latest is the last 2 calls they cut your call or just ignore you by going quiet. Paying almost 1000rand per month is not worth this kinda frustration. They blame everything except giving solutions. They said Vumatel infrastructure is old. My black box was changed still everyday the service goes down. Terrible Vox is the worst out there. Staff on the phone are so irritated with me having to call everyday. I swear they deliberately drop my calls. For a service I'm paying so faithfully every single month

0
Replies (2)
Vox Telecom
Vox Telecom's reply07 Jan 2023, 18:08
Official
Good day Melisha B, 
 
Thank you for your enquiry.
 
Kindly note that we have escalated your enquiry.
 
We will investigate the matter and provide feedback to you soonest. 
 
Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.
 
Kind Regards, 

Vox
Vox Telecom
Vox Telecom's reply19 Jan 2023, 15:45
Official
Good day, Melisha B 
 
 Thank you for your patience whilst this matter was being investigated.
 
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
 We have also received the request to cancel the services and the cancellation request has been actioned accordingly.
 
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
 
Kind Regards, 
Vox