MM
Malibe M
1 reviews | Active since Jun 2018
24 Mar 2023, 14:00
Vox is the worst telecommunications company.
The finance department the most *********** telecommunications company. I have been calling non stop seeking for assistance as I got a letter of demand I paid the amount due, when I checked again there’s an additional amount that has been charged for which services i have no idea, I have been calling and sending emails but no response.
Helpful (0)
Replies (7)0
Replies (7)MM
Malibe M's updateReviewer Update
24 Mar 2023, 14:39The finance department drops the phone, how do you service your clients?
MM
Malibe M's update24 Mar 2023, 14:39
Reviewer Update
The finance department drops the phone, how do you service your clients?
Vox Telecom's replyOfficial
24 Mar 2023, 14:47Good day, Malibe M
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply24 Mar 2023, 14:47
Official
Good day, Malibe M
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
MM
Malibe M's updateReviewer Update
24 Mar 2023, 14:48Please provide the turnaround time as I sent them an email but they did not respond
MM
Malibe M's update24 Mar 2023, 14:48
Reviewer Update
Please provide the turnaround time as I sent them an email but they did not respond
MM
Malibe M's updateReviewer Update
25 Mar 2023, 09:43Your company is the worst telecommunications company, I was billed for prorata yet my account is suspended yet I made the payment what am I being billed for?
MM
Malibe M's update25 Mar 2023, 09:43
Reviewer Update
Your company is the worst telecommunications company, I was billed for prorata yet my account is suspended yet I made the payment what am I being billed for?
Vox Telecom's replyOfficial
25 Mar 2023, 10:23Good day Malibe M,
Thank you for your review.
Kindly note that we have escalated the matter to our Debtors team.
Feedback will be provided soonest.
Kind regards
Vox
Thank you for your review.
Kindly note that we have escalated the matter to our Debtors team.
Feedback will be provided soonest.
Kind regards
Vox
Vox Telecom's reply25 Mar 2023, 10:23
Official
Good day Malibe M,
Thank you for your review.
Kindly note that we have escalated the matter to our Debtors team.
Feedback will be provided soonest.
Kind regards
Vox
Thank you for your review.
Kindly note that we have escalated the matter to our Debtors team.
Feedback will be provided soonest.
Kind regards
Vox
Vox Telecom's replyOfficial
27 Mar 2023, 08:48Good day, Malibe M,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the debtors team has made contact and assisted with the billing dispute.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the debtors team has made contact and assisted with the billing dispute.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply27 Mar 2023, 08:48
Official
Good day, Malibe M,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the debtors team has made contact and assisted with the billing dispute.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the debtors team has made contact and assisted with the billing dispute.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
MM
Malibe M's updateReviewer Update
27 Mar 2023, 08:52Good morning
Please note that the areas were settled on Friday morning, the outstanding balance is only sue on the 1st of April. Why is it still suspended? And why did you charge me for prorata when the account is suspended?
Please note that the areas were settled on Friday morning, the outstanding balance is only sue on the 1st of April. Why is it still suspended? And why did you charge me for prorata when the account is suspended?
MM
Malibe M's update27 Mar 2023, 08:52
Reviewer Update
Good morning
Please note that the areas were settled on Friday morning, the outstanding balance is only sue on the 1st of April. Why is it still suspended? And why did you charge me for prorata when the account is suspended?
Please note that the areas were settled on Friday morning, the outstanding balance is only sue on the 1st of April. Why is it still suspended? And why did you charge me for prorata when the account is suspended?