Vox is the Worst telecom service provider ever!!!

Very disappointed with the service I have received thus far from Vox. Account cancellation pending for over 6months now!!! I moved into my new home in November 2022 and requested them to move my line but apparently that required me to cancel the old contract and enter a new one since i would be changing addresses. I still have no fibre(August 2023 now). They came to my house and installed fibre incl router and everything but it cannot be activated because the old account is still not cancelled. I have been calling every single day only to be told the project manager is sitting with the matter and there’s nothing else they can do. I have email said PM via the escalation emails they sent him/her (I was cc’d), not even one response. This process has drained me so much….here’s the good part….when I tell them to sommer cancel the whole thing, they wanna charge me for the installed but not working equipment😅

Worst service provider ever and zero care for customer complaints. I have gone from being patient, to angry, furious and now I’m back to bargaining. Atleast freeme, I’m sure another provider needs this business😭. Their consultants have no clue about anything and if a matter has been “escalated” well then that’s the end…..I absolutely would not recommend.