1 reviews | Active since Jun 2022
Vox is the worst fibre company I have EVER dealt with !!!!!!!!!!!!
I app**** on the 23 May 2024 to Vox in George. Fibre was installed on the 6 June 2024 however TO DATE Vox still cannot explain why the router has not been delivered/made available to me. All I get is a load of EMPTY promises, this is shocking customer service !!!!!!
When I contacted/visited the office in George to complain the Vox system didn’t even show that my fibre had been installed instead it showed that fibre installation was still to be done!!
I reached out again to Vox and I was told they are investigating and would contact me, but it is now again 2 days later since they promised me to contact me but all I get is silence, NO calls or written feedback.
I regret having to use Vox !!!!!!!!!!!!!!!!!
(Vox ref no. is VOX***9-T1)
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your patience.
Please note that we have received confirmation that your line is up and running after our onsite team had attended.
Please reach out to us on *** or email *** if further assistance is required.
Kind regards,
Vox
Thank you for your patience.
Please note that we have received confirmation that your line is up and running after our onsite team had attended.
Please reach out to us on *** or email *** if further assistance is required.
Kind regards,
Vox