Vox is the worst!

Worst service ever!!!! So firstly I didn’t want to move from Vox as I already had an account with them and I hate opening new accounts. I moved houses so on the 4th of December I let Vox know. They have no mercy and said they will still debit me for December in full and January in full also they will charge me for installation again which I understand but get this also charge me for a new account in the new house as it is a new link so with the same provider I will be paying 2 accounts for December and January as even if you are a customer of theirs you still need a full month notice to cancel one link.

So I ended up cancelling anyway and moved to a better provider on the 4th of December, they already took the full amount off my account and January full amount off my account.

February comes and guess what full amount off my account again, I called and sales agents are rude and “working from home”. My call got bounced between departments because they see the cancellation and not sure what is going on. Finally a rude lady put me on hold and told me the only person that can help me is in a meeting and will call me - not holding my breath on that call as Vox has always had terrible customer service. So now I’m sitting with money out of my account for their mistake and a refund will be requested - I’m sure that’s going to be smooth sailing and quick lol absolutely pathetic and no remorse at all from their staff. It’s fine I’ll just sit with an unbudgeted expense and wait.

Don’t ever go with Vox! Besides terrible customer service their connection and services are really poor they give you the cheapest router possible that won’t even provide WiFi to a 52m squared apartment