Vox is the worst ever worse than Vodacom

Item: Vox Telecom
Rating: 1
Author: Desmond F

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No internet for 3 days. Wasted more than R100 worth of airtime holding on to support line with no answers. Sending numerous whatsapp messages without any response...

Helpful (0)

Replies (3)

Vox Telecom's replyOfficial

22 Apr 2024, 20:27

Good day Desmond,

Thank you for your review.

We have escalated the details of your complaint to the relevant department, and an agent will make contact with you directly.

Kind regards,
Vox

Vox Telecom's reply22 Apr 2024, 20:27

Official

Good day Desmond,

Thank you for your review.

We have escalated the details of your complaint to the relevant department, and an agent will make contact with you directly.

Kind regards,
Vox

Desmond F's updateReviewer Update

23 Apr 2024, 20:09

Still waiting on that agent to contact me but hey nothing new

Desmond F's update23 Apr 2024, 20:09

Reviewer Update

Still waiting on that agent to contact me but hey nothing new

Vox Telecom's replyOfficial

26 Apr 2024, 10:49

Good day, Desmond

Thank you for your patience while this matter was being investigated.

Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Metrofibrerestored the link.

Should you require any further assistance, please do not hesitate to contact us on *** or email, ***

Kind Regards,Vox

Vox Telecom's reply26 Apr 2024, 10:49

Official