Vox is the worst at Customer Service
I'm grossly disappointed in Vox... I sent a detailed email on Tuesday, explaining that the way they do their payments wasn't explained to me properly and if they are expecting me to pay for a period that I don't have access then we have a problem, because you CANNOT fail at providing a proper service, but still expect full payment... No one discussed anything with me... I just got a robotic response, that basically told me they couldn't care less... You either pay now or they'll stop the service. I feel this grossly unfair and I don't like how they conduct their business.
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Replies (2)
Vox Telecom's replyOfficial
12 Aug 2022, 19:41Good day, René
Thank you for your review.
Kindly note that the details of your review has been sent to the Accounts Management team for further investigation.
We will investigate the matter and assist with the resolution of your query.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your review has been sent to the Accounts Management team for further investigation.
We will investigate the matter and assist with the resolution of your query.
Kind Regards,
Vox
Vox Telecom's reply12 Aug 2022, 19:41
Official
Good day, René
Thank you for your review.
Kindly note that the details of your review has been sent to the Accounts Management team for further investigation.
We will investigate the matter and assist with the resolution of your query.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your review has been sent to the Accounts Management team for further investigation.
We will investigate the matter and assist with the resolution of your query.
Kind Regards,
Vox
Vox Telecom's replyOfficial
16 Aug 2022, 10:03Good day, René L
Thank you for your patience whilst this matter was being investigated.
Kindly note that we received confirmation that the collection Manager has been in discussion pertaining to your billing dispute and the outcome thereof.
Please note that the Vox billing is done in advance. The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we received confirmation that the collection Manager has been in discussion pertaining to your billing dispute and the outcome thereof.
Please note that the Vox billing is done in advance. The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Vox Telecom's reply16 Aug 2022, 10:03
Official
Good day, René L
Thank you for your patience whilst this matter was being investigated.
Kindly note that we received confirmation that the collection Manager has been in discussion pertaining to your billing dispute and the outcome thereof.
Please note that the Vox billing is done in advance. The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we received confirmation that the collection Manager has been in discussion pertaining to your billing dispute and the outcome thereof.
Please note that the Vox billing is done in advance. The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox