FvdW
Francois van der Westhuizen
1 reviews | Active since Jun 2023
12 Apr 2024, 10:51
Vox is the worst!
No internet for 4 days. After MANY calls and messages the keep passing the buck. No help! Their technical support is non existing! Poor poor service !!!! Their sales dept is cooking but after sales is the worst!
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
12 Apr 2024, 11:13Good day Francois V
Thank you for your review.
The support team did try to make contact today.
Kindly note that the original fault is still open on the reference VOX***5
The Support team will follow up with the Network Provider, Openserve FNO reference number: 93BTK110424 on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your review.
The support team did try to make contact today.
Kindly note that the original fault is still open on the reference VOX***5
The Support team will follow up with the Network Provider, Openserve FNO reference number: 93BTK110424 on the progress of the fault and update you on the status.
Regards
Vox
Vox Telecom's reply12 Apr 2024, 11:13
Official
Good day Francois V
Thank you for your review.
The support team did try to make contact today.
Kindly note that the original fault is still open on the reference VOX***5
The Support team will follow up with the Network Provider, Openserve FNO reference number: 93BTK110424 on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your review.
The support team did try to make contact today.
Kindly note that the original fault is still open on the reference VOX***5
The Support team will follow up with the Network Provider, Openserve FNO reference number: 93BTK110424 on the progress of the fault and update you on the status.
Regards
Vox
Vox Telecom's replyOfficial
12 Apr 2024, 15:52Good day, Francois V
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to contact you, Unfortunately we were unable to reach you on the nominated contact details on the account.
Please assist with an alternative number ?
Regards
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to contact you, Unfortunately we were unable to reach you on the nominated contact details on the account.
Please assist with an alternative number ?
Regards
Vox
Vox Telecom's reply12 Apr 2024, 15:52
Official
Good day, Francois V
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to contact you, Unfortunately we were unable to reach you on the nominated contact details on the account.
Please assist with an alternative number ?
Regards
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to contact you, Unfortunately we were unable to reach you on the nominated contact details on the account.
Please assist with an alternative number ?
Regards
Vox
Vox Telecom's replyOfficial
16 Apr 2024, 07:51Good day, Francois V
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues were resolved after the Vox router was replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues were resolved after the Vox router was replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply16 Apr 2024, 07:51
Official
Good day, Francois V
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues were resolved after the Vox router was replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues were resolved after the Vox router was replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox