VOX IS THE WORST 2

So much for calling back, you people are a pathetic excuse for a service provider, I tried to call at my expense and was kept on hold for 13 min ..... I suppose you think this is also the right thing to do?????? *** - CALL ME IT URGENT

UPDATE: So after me trying to call accounts department 4 times and being kept on hold for close to 15 min, I gave up... got a call at 1:30 + - from a person identified on True caller as Dante, i explained the situation from beginning to today. ... constantly asking 'Do you think this is appropriate treatment for a client that has been with you for 9 years" and constantly getting the same reply "No" .. then at the end i told her that i would give them until day end to stop holding my emails and Vumatel account hostage, following this I will resort to social media to try get results. It is now 6:08pm .. from 4:48pm I tried calling this Dante number with no reply. I was told she would speak to her manager and get back to me, this never happened. So to anyone reading this. contemplating the use of VOX as a supplier please rethink this option, much better more friendly, better service suppliers out there.
My email is still of and I have no idea how many events I have lost, clients have been calling me to say they tried to send me emails but they bounced back, I have spent close to 210,000 rand with VOX over the 9 years... and this is the thanks I get, looks like I am off to Facebook to balance things out, i will get as many people as possible to avoid VOX even if it cost me to boost the posts, I am tired of these bullies

So it's another day, no emails and no Vumatel line transfer.... lets see what the excuses are for today... If you see what I am going through and don't want to have the same experience KEEP AWAY FROM VOX... DID I MENTION THAT I HAD BEEN A CLIENT FOR 9 YEARS?????

VARIOUS POSTS TO FOLLOW TODAY, BOTH ON FACEBOOK AND HERE - WILL KEEP THE INTERNET SEEKING PEOPLE AS WELL ADVISED AS POSSBLE

Update;
Another morning and still no call from VOX, I have started a post on Facebook and got a reply that they will follow up my request, VOX do not look after ex or existing clients, after everything they have done they still want me to give 1 month notice for this disgusting service that cost me R11,000 in looses on the first incident. The promise of "CALLING BACK" has not happened - please look me up on Facebook - follow my interaction with VOX and feel free to add your experience. 10am ... they do not care about reputation

So to follow up, I got a call from accounts department stating that I have to give a full months notice on my cancellation, to start with this entire situation was started over a R35.00 administration fee that they said would be debited at the end of the month

“We have updated Your Service Request, number VOX***2. The updated comment to your request is as follows: Good day,
Thank you for the payment received.
Payment has been allocated accordingly.
There was a short payment for the admin fee billed.
Please advise if we should reactivate your debit order back on account and we can debit the small balance with the next installment” I rep**** PERFECT 4 days later I was cut off on my emails, I contacted the accounts and they told me it was an automated system and I needed to pay the R35.35 administration fee to get the emails back on, I did this instantly and sent POP, I was then told I have to wait 24 hours to get my service activated. In this time I lost R11,000 in revenue due to not being able to respond to clients in time. I told the accounts that I will be removing all my services from them with immediate effect as they had gone against the recommendation on the Nazeer Nash email. Today I got told that my account is in the arrears and will only be released once paid (this is now the 1 month cancellation fee) .. I have paid them close to R210,000 over a 9 year period, I will not pay another cent. And until my line – email is released I will continue to complain on social media until they have stopped with the bully tactics

So I am back with another VOX complaint, just when I thought it was all behind me I start getting a request to pay for the last month of zero use of my internet.

The original dispute was over a R35-00 administration bill, I was told via email “Don’t worry about paying this, we will add it to month end bill”

I left it an mid month my internet / emails were cut. I called the accounts department and asked why, they said “You owe us R35-00, that’s why’ .. When I informed them of the month end message I was told pay it now because there is nothing we can do until paid” I did an instant payment and called back, I was then told “You have to wait 48hours for the line and emails to be re-instated. I was waiting for an email confirming an event for close to R11,000. The event organizer only had my email and had to go with another company when I could not reply.

I removed all R4,900 worth of internet business from VOX, following this they would not release my emails again, not release my domain and other services I paid for were kept hostage.

I refused to pay another cent to VOX .. now I am getting threatening messages that unless I pay the cancellation fee they are going to BLACKLIST me … all this over a R35-00 administration fee.

I have told the VOX accounts person that called me today that I will once again start with a social media onslaught on every page I am administering, that totals close to 60,000 people.

So my message to VOX is … remove the threat, send me a written apology and admit that you are not owed anything. I was a client for many years, paying in the excess of R4000 per month, I am sure you can’t afford to lose anymore clients … I am waiting.