AE
Angel E
1 reviews | Active since Mar 2023
07 Mar 2023, 13:43
Vox is terrible
Such disgusting service.. from day 1 I've had connection problems. I dont have service at all and my account still gets debited. I can't get 1 reply to an email and I'm always promised to get a call back when I phone in. This has been going on for months.i have hundreds of email tickets with empty promises.
Helpful (0)
Replies (8)0
Replies (8)
Vox Telecom's replyOfficial
07 Mar 2023, 15:30Good day, Angel E
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply07 Mar 2023, 15:30
Official
Good day, Angel E
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
08 Mar 2023, 07:44Good day, Angel E
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply08 Mar 2023, 07:44
Official
Good day, Angel E
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
AE
Angel E's updateReviewer Update
08 Mar 2023, 15:57No..I'm not happy I did get a call yesterday after more than a month...and by a switch of a button I was connected, no Hassel. Less then 24hours later and Im down again !!! This is just nonsense and unacceptable..
AE
Angel E's update08 Mar 2023, 15:57
Reviewer Update
No..I'm not happy I did get a call yesterday after more than a month...and by a switch of a button I was connected, no Hassel. Less then 24hours later and Im down again !!! This is just nonsense and unacceptable..
Vox Telecom's replyOfficial
08 Mar 2023, 18:28Good day angel,
Thank you for your enquiry.
Kindly note that we have escalated the matter to our Support team for assistance.
Feedback will be provided soonest.
Regards
Vox
Thank you for your enquiry.
Kindly note that we have escalated the matter to our Support team for assistance.
Feedback will be provided soonest.
Regards
Vox
Vox Telecom's reply08 Mar 2023, 18:28
Official
Good day angel,
Thank you for your enquiry.
Kindly note that we have escalated the matter to our Support team for assistance.
Feedback will be provided soonest.
Regards
Vox
Thank you for your enquiry.
Kindly note that we have escalated the matter to our Support team for assistance.
Feedback will be provided soonest.
Regards
Vox
AE
Angel E's updateReviewer Update
09 Mar 2023, 15:02No, it was resolved for a small portion of today. On and off all the time. It is as of now off. Please help
AE
Angel E's update09 Mar 2023, 15:02
Reviewer Update
No, it was resolved for a small portion of today. On and off all the time. It is as of now off. Please help
AE
Angel E's updateReviewer Update
09 Mar 2023, 15:04This has been a issue from the first day of installation. It doesn't work and when Vox does seem to get me connected, the service is NOT stable and does not last long.
AE
Angel E's update09 Mar 2023, 15:04
Reviewer Update
This has been a issue from the first day of installation. It doesn't work and when Vox does seem to get me connected, the service is NOT stable and does not last long.
AE
Angel E's updateReviewer Update
04 Apr 2023, 10:59Still no connection. Still paying full price, another month gone by. Please help or cancel my service!!
AE
Angel E's update04 Apr 2023, 10:59
Reviewer Update
Still no connection. Still paying full price, another month gone by. Please help or cancel my service!!
Vox Telecom's replyOfficial
05 Apr 2023, 10:35Good day , Angel E
Please note that we are currently attending to your query through the Regulatory forum and will follow the guidelines set out within that process to provide feedback on your query.
Regards
Vox
Please note that we are currently attending to your query through the Regulatory forum and will follow the guidelines set out within that process to provide feedback on your query.
Regards
Vox
Vox Telecom's reply05 Apr 2023, 10:35
Official
Good day , Angel E
Please note that we are currently attending to your query through the Regulatory forum and will follow the guidelines set out within that process to provide feedback on your query.
Regards
Vox
Please note that we are currently attending to your query through the Regulatory forum and will follow the guidelines set out within that process to provide feedback on your query.
Regards
Vox