TC
Thandekile C
1 reviews | Active since Mar 2021
11 Jun 2021, 07:37
Vox is ****ing people- acc number--***
I contacted telecom in May informing them that i am moving to new premises and i asked them what will happen with my fibre ,they said i must cancel it and re-apply when i moved to new place i did that for end of May 2021.my fibre was re-installed on the 4th of June 2021 now they sent me invoice with the double amount for June,whe i query that they said i am also respobsible to pay June bill for my old and new premises .Vox is ****ing people,when they told me to cancel no one explained to me that i will pay double amount for June
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
11 Jun 2021, 09:20 Good day, Thandekile C
Thank you for your post.
Kindly note that we have escalated your complaint to the Sales Management team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have escalated your complaint to the Sales Management team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply11 Jun 2021, 09:20
Official
Good day, Thandekile C
Thank you for your post.
Kindly note that we have escalated your complaint to the Sales Management team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have escalated your complaint to the Sales Management team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
13 Jun 2021, 17:39Hi, Thandekile C.
The Account is not suspended. Should your experience any connectivity issues, please contact our 24/7 Support Center on ***
The Account is not suspended. Should your experience any connectivity issues, please contact our 24/7 Support Center on ***
Vox Telecom's reply13 Jun 2021, 17:39
Official
Hi, Thandekile C.
The Account is not suspended. Should your experience any connectivity issues, please contact our 24/7 Support Center on ***
The Account is not suspended. Should your experience any connectivity issues, please contact our 24/7 Support Center on ***
Vox Telecom's replyOfficial
15 Jun 2021, 08:34Good day, Thandekile C
Thank you for your patience whilst this matter was being investigated.
We have received confirmation that the Sales Management team and the Accounts team has been in contact with you and assisted with your query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We have received confirmation that the Sales Management team and the Accounts team has been in contact with you and assisted with your query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply15 Jun 2021, 08:34
Official
Good day, Thandekile C
Thank you for your patience whilst this matter was being investigated.
We have received confirmation that the Sales Management team and the Accounts team has been in contact with you and assisted with your query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We have received confirmation that the Sales Management team and the Accounts team has been in contact with you and assisted with your query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox