Vox is #£_&

I have been using Vox for 3 years and recently moved and I asked that they moved my fibre connection, I was told I had to apply of which I did on the 26 March, I spent over R500 on airtime, sent countless email trying to get feedback and getting the previous tenant to cancel their service even though I had a new lease on my name, the alternative was to have a second line because they can't just cancel it, 2 lines in one apartment! Yeb!

Eventually I cancelled so I can get another service provider , also called countless times and sent emails to cancel this order, was told all this time it was cancelled.

Tell me why I cancelled that order already beginning of April and they have blocked the new service provider talking about the cancellation will only happen on 1/6/2024.

A connection that they have never provided or connected that I app**** for from 26 March and it cannot be cancelled until next month.

I sent an email on this and like usual I am being ignored.