DD
Doreen D
1 reviews | Active since Sept 2023
19 Sept 2023, 12:24
Vox is pathetic without limit you ask for a manager they send options to choose in WhatsApp no people skills no sympathy or empathy for adults/ pensioners Cold attitude allthoug there are 2 people that tried to help but 80 % is very unhelpful just passing
Good day, I've had the worst Ever experience with vox From day 1. I've never seen this before the *********** service starting right from the beginning with the technician delivering Wring package, then the struggle to be connected, then having being Activated to the wrong packagyall together. Still struggling after paying on the correct package which is not activated to date. Unbelievable and they do not call to fix their mess just useless chats Still without WiFi for 18days FRUSTRATION to the core
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
19 Sept 2023, 13:16Good day, Doreen
Thank you for your review.
Kindly note that the details of this query has been sent to the sales and project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the sales and project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply19 Sept 2023, 13:16
Official
Good day, Doreen
Thank you for your review.
Kindly note that the details of this query has been sent to the sales and project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the sales and project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
DD
Doreen D's updateReviewer Update
19 Sept 2023, 13:28Thank you kindly But Extremely frustrated
DD
Doreen D's update19 Sept 2023, 13:28
Reviewer Update
Thank you kindly But Extremely frustrated
Vox Telecom's replyOfficial
19 Oct 2023, 08:04 Good day ,Doreen
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Vox will be able to allocate payment made once PDF proof of payment was sent for Vox to trace and assist accordigly.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Vox will be able to allocate payment made once PDF proof of payment was sent for Vox to trace and assist accordigly.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply19 Oct 2023, 08:04
Official
Good day ,Doreen
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Vox will be able to allocate payment made once PDF proof of payment was sent for Vox to trace and assist accordigly.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Vox will be able to allocate payment made once PDF proof of payment was sent for Vox to trace and assist accordigly.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox