AG
Ashleigh G
1 reviews | Active since Mar 2018
02 Nov 2023, 15:10
VOX IS PATHETIC- THEY DEBIT FOR SERVICES NEVER USED. I WANT MY MONEY
Vox has been a nightmare- I app**** for fibre in June. They could not activate my line at all even sent out two technicians.
A month later I took fibre services with a different ISP
Its been 4 MONTHS LATER FOR THEM TO SAY MY LINE IS NOW ACTIVE AND THEY BILLED ME DOUBLE
I HAVE NOT USED YOUR SERVICES AT ALL! I WANT A REFUND AND REMOVE MY DETAILS FROM YOUR DATABASE
DID VOX REALLY EXPECT ME TO WQAIT UNTIL THEY COULD ONE DAY ACTIVATE MY LINE 4 MONTHS LATER
I sent 5 CANCELLATION EMAILS BEFORE THE LINE WAS ACTIVATED TELLING YOU I HAVE CHOSEN A DIFFERENT ISP
WHAT THE HELL IS THE DEBIT ORDER FOR???? I WANT MY MONEY- we do not have money growing on our backs, this is CYRIL'S economy.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
02 Nov 2023, 15:34Good day, Ashleigh G
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply02 Nov 2023, 15:34
Official
Good day, Ashleigh G
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
AG
Ashleigh G's updateReviewer Update
02 Nov 2023, 15:38Good! because wow!
5 emails later- 2 retention calls later- both confirming its been cancelled. I even sent an email requesting an address to courier the equipment to- all with no response. Customer centricity is clearly non existent. no process flows, no business model, not even QA monitors the conversations to ensure what is being said is followed with action on your end.
5 emails later- 2 retention calls later- both confirming its been cancelled. I even sent an email requesting an address to courier the equipment to- all with no response. Customer centricity is clearly non existent. no process flows, no business model, not even QA monitors the conversations to ensure what is being said is followed with action on your end.
AG
Ashleigh G's update02 Nov 2023, 15:38
Reviewer Update
Good! because wow!
5 emails later- 2 retention calls later- both confirming its been cancelled. I even sent an email requesting an address to courier the equipment to- all with no response. Customer centricity is clearly non existent. no process flows, no business model, not even QA monitors the conversations to ensure what is being said is followed with action on your end.
5 emails later- 2 retention calls later- both confirming its been cancelled. I even sent an email requesting an address to courier the equipment to- all with no response. Customer centricity is clearly non existent. no process flows, no business model, not even QA monitors the conversations to ensure what is being said is followed with action on your end.
Vox Telecom's replyOfficial
10 Nov 2023, 11:48Good day, Ashleigh
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Project Management team that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Project Management team that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply10 Nov 2023, 11:48
Official
Good day, Ashleigh
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Project Management team that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Project Management team that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox