tS
tarisha S
1 reviews | Active since Nov 2015
16 Aug 2023, 08:51
Vox is pathetic
Hi I am a new customer and vox is taking me for a ride they activated my line before even sending the router ... than they decide to bill me from the beginning of the month without my fibre working in the home I tried to do self installation it didn't work they advised that they will log a call I had to query and apparently a technician will come they do not communicate with me and they aren't bothered sending anyone if this is the service I'm getting I rather cancel
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
16 Aug 2023, 09:48Good day, tarisha
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply16 Aug 2023, 09:48
Official
Good day, tarisha
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
18 Aug 2023, 10:26Good day, Tarisha S
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply18 Aug 2023, 10:26
Official
Good day, Tarisha S
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
tS
tarisha S's updateReviewer Update
23 Aug 2023, 13:16This has become frustrating I have mentioned timeously about the fact that I cannot be billed for the entire month as I didn't have the wifi connection there was a problem I got an invoice with the full amount this needs to be rectified asap while dealing with connection issue I mentioned so many times about the billing
tS
tarisha S's update23 Aug 2023, 13:16
Reviewer Update
This has become frustrating I have mentioned timeously about the fact that I cannot be billed for the entire month as I didn't have the wifi connection there was a problem I got an invoice with the full amount this needs to be rectified asap while dealing with connection issue I mentioned so many times about the billing