Vox is one of the worst service providers.

My account has been suspended and not due to any fault of mine given that my monthly bill is up to date. This company has decided to hold me, liable for the negligence of their couriers and staff. I switched properties and was asked to return all their hardware which, i did, over 9 months ago. Couriers came to my home and collected both the router and Ups. I ordered a new router and a new Ups for the new property which they installed. They can see on their system I'm using 1 Ups and that they bill my every month for the new Ups. I have been bombarded and harassed with calls for more than 3 weeks and have had to repeat myself like a parrot over and over again I DO NOT HAVE THE OLD UPs AND IT IS NOT MY RESPONSIBILITY TO ENSURE THAT YOUR COURIERS AND STAFF DO THEIR JOBS EFFICIENTLY. YOU CANNOT CALL A CLIENT AFTER 9 MONTHS ASKING FOR A WAYBILL SLIP AND EXPECT THE CLIENT TO KNOW WHY THE COURIERS DID NOT RETURN THE HARDWARE!!! They don't know where the hardware is and only make this marvelous discovery after 9months and now because they don't want to take responsibility for their own negligence they decide to cover their negligence by blaming the customer and expecting me to pay for something that's not my fault. I did what I was expected to do, which is hand over the hardware upon collection and that's where my responsibility ended, yet Vox clearly expected of me to do theur jobs for them by keeping a paper trail, following up if the couriers actually brought it back and then capturing it on the system for them, which they clearly never did and only after 9months come to the realization that one of their employees messed up and wants to now hold the customer accountable, no that's definitely unacceptable! One of their managers then sends out a suspension letter without applying her mind to the situation, to which I immediately, responded explaining the same thing yet again. I then call the accounts department get placed on hold by one of thrir credit controllers, who completely forgets she placed me on hold, which forced me to call back. I then get told another manager will call me back, which till date, has not happened. Last week an agent from the collections department then calls me demanding payment and I re-explain myself yet again and she also agrees like everybody else, that I cannot be held liable but to my surprise this morning my line is suspended and this after explaining numerous times that I work from home!! I called them this morning at 9:15 spoke to another controller who agrees that I should not be penalized for this and that she will get authorization to reactivate my account and get the manager to call me back. This was over 4 hours ago and here i am still waiting for reactivation or a call back. I have called them twice now and no one is answering the phone in this department. So this is the type of service we get as paying customers and definitely will not recommend Vox as a Service provider. I am appalled and definitely will be canceling my services with Vox because they double debited my account prior to this and after numerous complaints, still hasnt rectify it and are forever having outages and take days to fix problems, yet we dont get reimbursed for those days of unplanned and communication regarding outages either dont get sent out at all or are sent out very late and some of their staff and managers, has absolutely no customer skills and they dont care about customer retention or customer satisfaction, so there's always issues with this service provider and I'm really tired of it!