RH
Richard H
1 reviews | Active since Dec 2022
12 Dec 2022, 16:00
VOX is O
What a frustration dealing with VOX. 3 weeks after ordering a fibre (existing line that only required change of ownership) and router, I am still waiting. Fibre was activated about 10 days ago, after which I received message that my billing has commenced. However, to date I am still waiting for the router, And believe me the frustration to try and get someone to assist. 4 days later, and I keep on getting messages that the router is on its way.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
12 Dec 2022, 19:38Good day Richard H, Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox
Best regards,
Vox Telecom's reply12 Dec 2022, 19:38
Official
Good day Richard H, Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox
Best regards,
Vox Telecom's replyOfficial
19 Dec 2022, 09:49Good day Richard H,
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the router has been delivered for self – installation.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the router has been delivered for self – installation.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Best regards,
Vox Telecom's reply19 Dec 2022, 09:49
Official
Good day Richard H,
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the router has been delivered for self – installation.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the router has been delivered for self – installation.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Best regards,