VOX is not responding to calls and emails??

I had a dispute with Vox Telecom because I had 2 months left on the contract and I was moving house. After some discussion a guy there Ilyaas (surname is known to me) called me back and we remedied the situation. I really appreciated the way he handled the situation as he was very professional. We came to a mutual agreement (recorded by phone) that we would extend the contract to basically run out. I was sent an updated contract etc. Vox would then pay one month's fees and I would pay the last month's fees. The cancellation was therefore postponed to the end of the contract for me to then not pay the cancellation fees. In return I would then take up a new contract at my new house. However the full moths fee and the cancellation fee still went through on 01 August 2024. (R3,924). I called Ilyaas and he assured me they would reverse it but it would take 9 days. I have since enquired regarding the refund still outstanding as well as my new line as I have moved property without any success.

I have since called him 4 times and every time he is busy and will urgently call back but he doesn't. He also ignores my emails.

VOX can you please resolve this as we agreed that I will remain your customer so all I need is for Ilyaas to call me urgently so we can finalize what we agreed upon a six weeks ago. Can I also ask you revisit the recordings of the last couple of conversations with Ilyaas in need.