Vox is not functioning well

In March we contacted vox about getting a fibre connection, but repeatedly told them we want it activated at the end of April. We already had the Vumatel fibre box installed in the house just needed a connection. I was then contacted by vumatel maybe 4 days later and the lady asked me if they can come install a power supply for my fibre box, I asked her why it was being done now when I need it by the end of April, she said no it’s just the power supply it won’t be active. That same day the router arrived from vox and the vumatel guys connected the power supply and router, showing me their YouTube is working the internet is on. I immediately contacted Ryan and PK, the sales guys I had told to activate at the end of April, and explained that it was already active. Ryan the sales manager then explains that it is vumatel that activated it too soon, he had noted the activation date requested. I am told to hang in there and not pay the fees i am being billed for cancellation etc. Until I hear back from them. Before I hear anything my internet is switched off, I then tell Ryan what’s happening and he gets it switched back on. Im now in contact with Tayla from sales/accounts and she explains that their is a cancellation fee on their and that must be credited back to my account because it’s their fault. Then before I hear anything back my internet goes off again. So I contact vox, Tayla phones me and explains that I must pay the cancellation fee because I let them install it on that date. I tell her she’s confused, that vox has already admitted it was their fault and that she needs to gets someone higher up to get involved and fix this before I start writing honest reviews on the internet. Then for 10 days I sit with no internet while speaking to vox almost every day, I’ve spoken to Liz, Nimayi ,Ryan , Tayla, PK and even others that I couldn’t recall names of. No one knows what’s going on, until the 10-11th day I get a phone call from Nimayi, sorry we put 26 instead of 28 for your street address that’s why it hasn’t come back online 🤦♂️😂 Then I get my internet back on the day I threaten with reviews online, but I’m still getting crazy bills with thousands in cancellation fees and being charged twice in one month.

So here I sit, waiting to have a normal functioning internet connection that doesn’t get me black listed for non payment. It honestly doesn’t seem like people in the admin and sales departments don’t know what they’re doing. This is a very simple problem to fix but it seems like everyone there is waiting for someone else to do something and we all just run around in circles. I don’t know if Vox is worse than the rest but damn this has not been fun.