MS
Michelle S
1 reviews | Active since Jan 2015
07 Mar 2024, 15:52
Vox is not client service oriented
Not really surprised they have so many almost 8000 bad reviews. The staff member Ilyaas did not even bother to say bye because he is probably fed up of all the complaints and it comes across in his emails too. None the less I will never sign VOX again. I must run after them to cancel, charged R2800 claw back fee they call it not even pro rata after almost 1 year with them. Staff do not read cancelation email. BYE BYE VOX I just canceled my new order with you too- hello again Mweb, MWEB IS much cheaper too!
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Replies (2)
Vox Telecom's replyOfficial
07 Mar 2024, 16:07Good day, Michelle
Thank you for your review.
Kindly note that the details of your query has been sent to the cancellation team to investigate and assist.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
We will provide feedback to you soonest.
Regards
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the cancellation team to investigate and assist.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
We will provide feedback to you soonest.
Regards
Vox
Best regards,
Vox Telecom's reply07 Mar 2024, 16:07
Official
Good day, Michelle
Thank you for your review.
Kindly note that the details of your query has been sent to the cancellation team to investigate and assist.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
We will provide feedback to you soonest.
Regards
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the cancellation team to investigate and assist.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
We will provide feedback to you soonest.
Regards
Vox
Best regards,
MS
Michelle S's updateReviewer Update
07 Mar 2024, 16:21I already called as instructed by the team. I now have confirmation of the cancelation. As I advised your team you lose clients over stupid things like reply on email and confirm cancelation
I understand the agreement, as my complaint says, VOX does not understand clients
R2800 is a hefty bill either way even more hefty after poor service
I understand the agreement, as my complaint says, VOX does not understand clients
R2800 is a hefty bill either way even more hefty after poor service
MS
Michelle S's update07 Mar 2024, 16:21
Reviewer Update
I already called as instructed by the team. I now have confirmation of the cancelation. As I advised your team you lose clients over stupid things like reply on email and confirm cancelation
I understand the agreement, as my complaint says, VOX does not understand clients
R2800 is a hefty bill either way even more hefty after poor service
I understand the agreement, as my complaint says, VOX does not understand clients
R2800 is a hefty bill either way even more hefty after poor service