KP
Khumalo P

1 reviews | Active since Oct 2021

20 May 2025, 14:44

VOX IS NOT A REALIABLE COMPANY BUT A ****

Lat month app**** for MTN LTE sim uncapped data sim. waited 10 days and sim was delivered. sim only worked for 1 hour on a potable router then stopped working. When trying to call them *** all the time the number says does not exist when using a different number from the one you have used as your contact number. went through all the trouble of buying another home router and boom still not working. and everytime you are talking to machines you will never find a a consultant. last week a consultant called and send me list of routers accepted by their router and I did BUT SIM NOT WORKING AND I CAN LOAD VODACOM AIRTIME JUST TO CONTACT THEM WHILE I HAVE OTHER MEANS OF COMMUNICATION. Their service sucks and i will not allow the debit order to go through my account let alone to carry on with their nonsense how can i pay for something that is not working for me. i just heard other people saying that its their tack ticks of doing business messing with people while taking their money

0
Replies (2)
Vox Telecom
Vox Telecom's reply20 May 2025, 15:02
Official
 Good day , Khumalo Precious

Thank you for your review

Please note that the details of your complaint has been sent to the Account Manager for assistance. 
We will make contact with you directly to assist with your complaint. 
Kind Regards, 
Vox 
Vox Telecom
Vox Telecom's reply21 May 2025, 09:41
Official
 Good day , Khumalo Precious
 
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
 
 
Kind Regards, 
Vox