1 reviews | Active since Jan 2013
Vox is No! No!
Firstly, VOX responds to you only once you badly review them on Hello Peter. Emails to them are ignored, and so is their customer portal - it s just useless.
Please close and disconnect my account. It's been a huge frustration having my network disconnected every month when my account is not in arrears. Only because my request to cancel the UPS in November has been ignored with Vox telling me the request was made in December. I sent screenshots showing my communication to Vox requesting the UPS be cancelled and collected. It still has not been collected, but it's my internet account that is being disconnected.
Please can you send notification showing that my account is being cancelled on the 13 Fenruary 2024 so that a month from now I am able to open an account with a different SP.
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the debtors team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the debtors team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox