Vox is making me loose money

I wish someone can help me!!! Im a new client to Vox as I only had fiber from September 2021 and from day one I have only had problems with them last month I had to pay R2800 to get my fiber line reconnect, I moved the debit order from my wifes account to mine as they said that was the issue and the reason for the disconnection and reconnect but still im having issues. Last month I was disconnected for two weeks but still had to pay for a full month, this month I started the new year without fiber there is enough money in my account but for some reason they continue to disconnect my fiber and then i must pay for reconnecting it and they have long stories I have spent more than 2 hours (8 calls) calls to tri and get hold of someone to tell me what the hell is going on without any luck. I originally got the fiber a a cheaper solution to running my business as well as having internet at home I was forced to spend extra money now to buy everyone data at home for me to continue working as well as to not have my children complaining to me for not having internet access. This is truly unacceptable as they take no responsibility in resolving the problem. Contact is under my wifes name. Chene Wilkinson ID: ***

HELLOPeter Please HELP!!!!