Vox is just ignoring me

I'm not going to give opinions, I'm just going to quote mails sent.

My dilemna? I haven't heard from Vox in almost 3 weeks and I want to make alternate arrangements. To do that, I need Vox to confirm they'll cancel my order otherwise I'm concerned I end up paying 2 service providers. Vox is just ignoring me, so I'm stuck.

30 June - me to Vox pm I just wanted to hear if there has been any progress on the below? I checked the Vox web portal last night and saw I had an outstanding debit order authorization against my profile, which I have approved. Is there anything further required from my side at this point in time?

7 July - Vox pm to me I hope you are well, We have had a stock shortage on the Trimasts that will be used for your install, It has been escalated to management, and we have been able to source a few units, Your order is on the escalation list, so we will be receiving an install date shortly, I will advise as soon as we know when the engineer will be onsite.

8 July - me to Vox pm Thank you Theola, the feedback is much appreciated. I'm moving to this farm next week Friday and then have a week to settle before I must resume work on the 25th of July (via Internet connection). If you don't think the installation will be completed by then, please let me know as soon as possible.

13 July - me to Vox pm Any update on this?

14 July - Vox pm to me Apologies for the delayed response, I have escalated this order once again, and the team have shipped the stock. I have alerted all teams involved that this needs to be completed by 22/07/2022. As soon as your stock is with your allocated engineer, I will confirm when we will install,

21 July - me to Vox pm Any indication of an installation date yet?

30 July - me to Vox pm Can you please cancel my order? I will make alternative arrangements as I cannot afford to wait any longer. Please confirm cancellation.

1 Aug - me to Vox project management email address Any indication of an installation date yet?