Vox is it worth the money? I Think not

My Vox fibre is down AGAIN. This happens so often. At least twice a week. It's been down for about 8 hours already and this is all I get from them. VOX has reported your fault to the Upstream ISP, please expect feedback within a 72-hour time window. Your ref: VOX....... I unfortunately signed a 2 year contract and have had endless issues and I'm stuck with them for 2 years.