FJ
Fayiaz J
1 reviews | Active since Nov 2016
20 Feb 2023, 16:22
Vox is Hopeless dont use them !:(
SO over the last three months i have logged 5 request below are 3 examples : VOX***2,VOX***2,VOX***0. I am being billed for 500/200 but i am only getting 90/90 and very high latency
I do not recommend Vox at all as they do not support customers and keep to what they supposed to do
Honestly i feel like approaching CPA as they cant go on
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
20 Feb 2023, 17:16Good day, Fayiaz J
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
REF remain VOX***0
The Support team did escalate to the Network Provider, Vumatel , ISP-***
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
REF remain VOX***0
The Support team did escalate to the Network Provider, Vumatel , ISP-***
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply20 Feb 2023, 17:16
Official
Good day, Fayiaz J
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
REF remain VOX***0
The Support team did escalate to the Network Provider, Vumatel , ISP-***
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
REF remain VOX***0
The Support team did escalate to the Network Provider, Vumatel , ISP-***
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
21 Feb 2023, 11:48Good day, Fayiaz J
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the slow speed issues were resolved and testing stable
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the slow speed issues were resolved and testing stable
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply21 Feb 2023, 11:48
Official
Good day, Fayiaz J
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the slow speed issues were resolved and testing stable
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the slow speed issues were resolved and testing stable
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
FJ
Fayiaz J's updateReviewer Update
22 Feb 2023, 11:49Well its still not resolved its dropped again. I am very unhappy with you guys resolution
FJ
Fayiaz J's update22 Feb 2023, 11:49
Reviewer Update
Well its still not resolved its dropped again. I am very unhappy with you guys resolution