ZM
Zukai M
1 reviews | Active since May 2020
10 Jan 2024, 16:38
Vox is frustrating
The customer service is shocking to say the least. Have been reporting our issue since Saturday and we were told to call Monday as the department we needed wasn't available.. Have been following up amad calling each day since Monday. This is the 4th day without internet and we cannot work from home. All the agents are nonchalant and sound like robots repeating the same "we have escalated" line. I have really lost faith in this organization.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
10 Jan 2024, 17:05Good day, Zukai M
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply10 Jan 2024, 17:05
Official
Good day, Zukai M
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
11 Jan 2024, 14:55Good day, Zukai M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the router dispatched.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the router dispatched.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply11 Jan 2024, 14:55
Official
Good day, Zukai M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the router dispatched.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the router dispatched.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox