MM
Martin M
1 reviews | Active since Oct 2024
24 Oct 2024, 11:18
Vox is *****.
Worst worst worst customer service I have received.
Company gave me a faulty router in August I called in(multiple times) and have not been assisted to date yet they want to debit money from my account but I have no internet service,Personally i wouldn’t recommend!
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
24 Oct 2024, 11:29Good day, Martin M
Thank you for your post.
Kindly note that the details of your complaint has been sent to the debtors team to investigate assist.
The account is currently suspended.
We can not trace any ticket logged for the technical team to assist, can you perhaps assist with a reference number for the fault logged ?
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your complaint has been sent to the debtors team to investigate assist.
The account is currently suspended.
We can not trace any ticket logged for the technical team to assist, can you perhaps assist with a reference number for the fault logged ?
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply24 Oct 2024, 11:29
Official
Good day, Martin M
Thank you for your post.
Kindly note that the details of your complaint has been sent to the debtors team to investigate assist.
The account is currently suspended.
We can not trace any ticket logged for the technical team to assist, can you perhaps assist with a reference number for the fault logged ?
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your complaint has been sent to the debtors team to investigate assist.
The account is currently suspended.
We can not trace any ticket logged for the technical team to assist, can you perhaps assist with a reference number for the fault logged ?
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
MM
Martin M's updateReviewer Update
24 Oct 2024, 13:07How can you suspend an account that has Zero usage nor activated.
Only sms I get after I log a call is an OTP
Most recent otp sent : 996114
Only sms I get after I log a call is an OTP
Most recent otp sent : 996114
MM
Martin M's update24 Oct 2024, 13:07
Reviewer Update
How can you suspend an account that has Zero usage nor activated.
Only sms I get after I log a call is an OTP
Most recent otp sent : 996114
Only sms I get after I log a call is an OTP
Most recent otp sent : 996114
Vox Telecom's replyOfficial
25 Oct 2024, 13:55Good day Martin,
Thank you for your patience while the matter was being investigated and attended to.
We have received confirmation from the Debtors team that a payment arrangement has been made and your router is now working- confirmed by the Support team.
If you have any further queries, please reach us to out on *** or ***.
Kind regards,
Vox
Thank you for your patience while the matter was being investigated and attended to.
We have received confirmation from the Debtors team that a payment arrangement has been made and your router is now working- confirmed by the Support team.
If you have any further queries, please reach us to out on *** or ***.
Kind regards,
Vox
Vox Telecom's reply25 Oct 2024, 13:55
Official
Good day Martin,
Thank you for your patience while the matter was being investigated and attended to.
We have received confirmation from the Debtors team that a payment arrangement has been made and your router is now working- confirmed by the Support team.
If you have any further queries, please reach us to out on *** or ***.
Kind regards,
Vox
Thank you for your patience while the matter was being investigated and attended to.
We have received confirmation from the Debtors team that a payment arrangement has been made and your router is now working- confirmed by the Support team.
If you have any further queries, please reach us to out on *** or ***.
Kind regards,
Vox